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Here are frequently asked questions. But if you need an answer to a question you don’t see below, don’t be shy. Email or call us today.
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Mule Box is growing fast and is always on the move. Click here to see if we're in your market.
All of our boxes are 16′ X 8′ X 8′. Use our chart to help decide how many Mule Box containers you need.
While we do not move or pack your belongings for you, our local markets often have comprised a list of reputable moving companies that serve your area to make your move as easy as possible. Please contact your respective location to find out more.
Fill out our online request form. It’s that easy.
We will notify you by email and/or text of your estimated delivery window. Remember, you do not have to be present for delivery.
Almost anything can be placed in your Mule Box. However, there are some exceptions. Hazardous materials (toxic chemicals, gas, liquids, waste, lawn mowers, motorized vehicles, etc.) and animals are strictly prohibited. In addition, we recommend that heirlooms, legal documents and currency not be placed in your Mule Box.
Because we offer monthly rental, you can pack and unload at your own pace. Your billing cycle begins the day your Mule Box is delivered and continues through your rental anniversary date.
Unless there is a restriction in your neighborhood, you can keep it as long as you need it. We will bill you appropriately for the additional use.
Yes, if your driveway can fit two vehicles side by side or end to end, it can likely accommodate two Mule Boxes.
To help prevent damage, we recommend that all your items be wrapped, padded or placed in a box.
Yes, we sell or rent boxes, dollies, packing paper, furniture covers and other items to make your move easier.
Access at our warehouse is by appointment only. Contact us to schedule a time.
Mule Box provides a sure-footed moving and storage process, taking great care to protect your belongings. But weather, road conditions and other events can be out of our control. The Mule Box Rental Agreement requires customers to have coverage for the containers and their contents.
Our Mule Box Container Insurance covers loss or damage to the container. It is included in your rental agreement unless you request to remove the coverage. More importantly, it saves you the hassle of filing on your homeowner’s insurance policy and comes with a much LOWER deductible ANY DAMAGE TO THE MULE BOX CONTAINER CAUSED BY WILLFUL OR INTENTIONAL ACTS OF THE CUSTOMER WILL NOT BE COVERED.UNDER NO CIRCUMSTANCES WILL THE MULE BOX CONTAINER COVERAGE COVER ANY LOSS OR DAMAGE TO THE CONTENTS OF THE CONTAINER.
Yes, Mule Box offers content insurance coverage. It has a low-deductible, and we offer policies covering all types of levels of insurance to make sure your goods are covered.
No, although their exceptional endurance and strength mean that they probably could. Our Mule Boxes are delivered by trucks, while our Mule-Bot delivery system loads and unloads the units. This wireless system can deliver storage containers in tight spaces and keeps them level to reduce shifting of contents.
Because we have a lot of the same characteristics of a mule. We are intelligent, hardworking, determined and sure-footed.