Privacy Policy for Mule Box
Effective Date: January 1, 2024
This Privacy Policy explains how Mule Box and its related business entities, including Mule Box Franchising Group LLC, collect, use, disclose, and protect information when you visit our website or contact us through our forms, email, phone, or text. It applies to every Mule Box location and service area.
Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Mailing address
- Jobsite or service address
- Project details or service notes
- How you heard about us
- Company information if you contact us for business services
- Messages, attachments, and other information you send us
We also collect limited technical information such as:
- IP address
- Browser type and device information
- Pages visited and basic site usage information
- Form submission metadata
We use Cloudflare Turnstile on some forms to help prevent spam and abuse.
How We Use Information
We use the information we collect to:
- Provide quotes and schedule services
- Respond to questions and customer service requests
- Send confirmations, updates, and follow-up communications
- Process and manage service requests, rentals, deliveries, pickups, and storage arrangements
- Improve our website, service offerings, and customer experience
- Protect our website, forms, and systems from spam, fraud, and abuse
- Comply with legal obligations and enforce our agreements
If you opt in, we may also send SMS messages or email updates related to your request, account, or promotions.
Cookies and Similar Technologies
We use essential cookies and similar technologies to operate the website, secure forms, and remember basic preferences.
If we use non-essential cookies for analytics, advertising, or similar purposes, we will provide notice and, where required, obtain your consent before using them. You can control cookies through your browser settings and any site-level cookie choices we provide.
How We Share Information
We do not sell your personal information in the ordinary sense of the word.
We may share information with:
- Service providers that help us operate the website, send email, verify forms, host data, or support customer communications
- Delivery, storage, and service partners as needed to fulfill your request
- Legal, regulatory, or law enforcement authorities when required by law or when necessary to protect our rights, customers, or business
We may use service providers such as Cloudflare, Postmark, and our website hosting providers to support the site and our communications.
Data Retention
We keep personal information only for as long as reasonably necessary to:
- Provide services and support
- Maintain records for business, tax, legal, or compliance purposes
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we delete it or de-identify it where feasible.
Your Privacy Rights
Depending on your state of residence, you may have rights under applicable privacy laws, which can include the right to:
- Know what personal information we collect and how we use it
- Request access to your personal information
- Request deletion of your personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information, if applicable
- Not receive discriminatory treatment for exercising your privacy rights
Residents of states with comprehensive privacy laws, such as California, may have additional rights under those laws. To make a privacy request, contact us using the information below.
Your Choices
You can:
- Opt out of marketing emails using the unsubscribe link
- Reply STOP to opt out of SMS messages
- Adjust your browser settings to block or delete cookies
- Contact us to update or correct information you have provided
Security
We take reasonable administrative, technical, and physical measures to help protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may link to third-party sites or services that we do not control. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions or want to exercise a privacy right, contact us at:
- Email: themule@mulebox.com